Frequently Asked Questions

The minimum age to register and play on pilotos is 21 years old. This is a strict requirement under Philippine gaming regulations. We verify age during registration and again during KYC (Know Your Customer) verification. Any account found to belong to a player under 21 will be immediately suspended and all funds returned. We take underage gambling very seriously.

pilotos requires KYC verification before processing your first withdrawal. Accepted Philippine government-issued IDs include:

• PhilSys National ID
• Passport
• Driver's License (LTO)
• SSS / GSIS ID
• Voter's ID
• PRC ID

You may also be asked to submit a proof of address (utility bill or bank statement dated within 3 months). KYC review typically takes 1–2 business days.

Go to the pilotos Login page and click "Forgot Password." Enter the email address linked to your pilotos account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email, check your spam folder or contact our support team via live chat. For security, pilotos will never ask for your password via email or chat.

No. Each player is permitted only one pilotos account. Creating duplicate accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact our support team immediately.

pilotos supports a wide range of payment methods popular with Filipino players:

• E-wallets: GCash, PayMaya
• Online Banking: BPI, BDO, Metrobank
• Instant Transfer: InstaPay
• Cards: Visa, Mastercard
• Over-the-Counter: 7-Eleven

GCash and PayMaya are the fastest options, with deposits credited to your pilotos account instantly.

The minimum deposit on pilotos is ₱100 for most payment methods including GCash and PayMaya. Some methods such as bank transfers may have a higher minimum. There is no maximum deposit limit, though very large deposits may require additional verification for security purposes.

Withdrawal processing times on pilotos vary by method:

• GCash / PayMaya: Within 1–3 hours (after approval)
• InstaPay: Same business day
• BPI / BDO / Metrobank: 1–3 business days

All withdrawals are subject to a security review. Completing your KYC verification in advance significantly speeds up the process. The minimum withdrawal amount is ₱200.

pilotos does not charge any fees for deposits or withdrawals. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees. We recommend checking with your provider before initiating a transfer. pilotos will always display the exact amount you will receive before you confirm a withdrawal.

pilotos offers a generous welcome bonus for new Filipino players on their first deposit. The exact bonus amount and terms are displayed on the pilotos Casino promotions page. All welcome bonuses come with wagering requirements that must be met before winnings can be withdrawn. Read the full bonus terms carefully before claiming any offer.

A wagering requirement (also called a playthrough requirement) means you must wager your bonus amount a certain number of times before you can withdraw bonus-derived winnings. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place a total of ₱20,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently toward the wagering requirement — slots typically contribute 100%, while table games may contribute less.

No. Bonus funds on pilotos are subject to wagering requirements and cannot be withdrawn directly. Only after you have met the full wagering requirement will the bonus amount (and any winnings from it) become available for withdrawal. Your real-money balance is always withdrawable at any time, separate from your bonus balance.

pilotos Casino offers a wide selection of games for Filipino players, including:

• Slots — hundreds of titles with varying themes and RTPs
• European Blackjack — classic card game with favorable house edge
• Ocean King Jackpot — popular fish shooting jackpot game
• Bingo — multiple bingo variants with real-time draws
• Live Casino — real dealers streamed in HD

New games are added regularly. Check the pilotos Casino page for the latest additions.

Yes. pilotos is fully optimized for mobile play on both Android and iOS devices. You can access the full pilotos Casino experience directly through your mobile browser — no app download required. The platform automatically adjusts to your screen size, so you get the same premium experience whether you are playing in Manila, Cebu, Davao, or anywhere else in the Philippines.

All games on pilotos use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are audited by independent testing laboratories. The RTP (Return to Player) percentage for each game is displayed in the game information panel. pilotos operates transparently and does not manipulate game outcomes.

After pilotos Login, go to Account Settings → Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits. Reducing a limit takes effect immediately. Increasing a limit requires a 24-hour cooling-off period to give you time to reconsider. All responsible gaming tools on pilotos are completely free to use.

You can activate self-exclusion from Account Settings → Responsible Gaming → Self-Exclusion. Choose a period of 30 days, 90 days, 6 months, 1 year, or permanent exclusion. Once activated, your account is suspended immediately and cannot be reactivated during the chosen period. If you need help activating self-exclusion, contact our support team at support@pilotos.vip — we will assist you without judgment.

If you or someone you know is struggling with problem gambling, help is available:

• pilotos Support: Live chat 24/7 or email support@pilotos.vip
• Gamblers Anonymous Philippines: Meetings held in Metro Manila, Cebu, and Davao
• National Center for Mental Health (NCMH): Crisis hotline available nationwide
• PAGCOR Responsible Gaming: The Philippine Amusement and Gaming Corporation provides player protection resources

You can also visit our dedicated Responsible Gaming page for more information and tools.

pilotos uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and is never sold to third parties. We comply with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act 10173). For full details, see our Privacy Policy.

If you notice any unauthorized transactions or suspicious pilotos Login activity, take these steps immediately:

• Change your password via the pilotos Login page
• Contact our 24/7 support team via live chat
• Email us at support@pilotos.vip with details of the suspicious activity

Our security team will investigate and, if necessary, temporarily freeze your account to prevent further unauthorized access. Never share your pilotos Login credentials with anyone.

pilotos does not sell your personal data to third parties. We may share limited data with trusted service providers (such as payment processors and KYC verification partners) strictly for the purpose of operating our platform and complying with legal obligations. All third-party partners are bound by strict data protection agreements. For complete details, please review our Privacy Policy.