Your privacy matters to us. This Privacy Policy explains how pilotos collects, uses, stores, and protects your personal information when you use our platform in the Philippines.
pilotos is committed to safeguarding the personal information of every Filipino player. Here is a quick overview of our core privacy commitments.
All data transmitted between your device and the pilotos platform is protected by industry-standard 256-bit SSL encryption, keeping your personal and financial information secure at all times.
pilotos will never sell, rent, or trade your personal data to third-party marketers. Your information is used solely to provide and improve the pilotos service and to comply with legal obligations.
As a Filipino player, you are protected by the Data Privacy Act of 2012 (Republic Act No. 10173). pilotos respects and upholds your rights to access, correct, and delete your personal data.
Your personal data is stored on secure, access-controlled servers. pilotos implements strict internal access controls to ensure only authorized personnel can access player information.
pilotos collects only the personal data that is strictly necessary to provide our services, verify your identity, process payments, and comply with our regulatory obligations under PAGCOR.
You can opt out of pilotos marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team directly.
Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by pilotos.
You have the right to request a copy of the personal data pilotos holds about you, including how it is being used and with whom it has been shared.
If any personal data pilotos holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention requirements.
You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
You may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
If you believe pilotos has not handled your personal data in accordance with the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
This Privacy Policy applies to all personal data collected by pilotos through the pilotos.vip website, mobile platform, and any related services. By using the pilotos platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the pilotos platform.
pilotos ("we," "us," or "our") operates the online casino and sports betting platform accessible at pilotos.vip (the "Platform"). We are committed to protecting the privacy and personal data of all users, including registered players, visitors, and prospective members from across the Philippines — whether you are based in Metro Manila, Cebu, Davao, Quezon City, Makati, or anywhere else in the archipelago.
This Privacy Policy describes the types of personal information we collect, the purposes for which we use it, the circumstances under which we may share it, and the measures we take to keep it secure. It also explains your rights under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and how you can exercise those rights.
This policy should be read together with our Terms & Conditions, which govern your use of the pilotos platform and are incorporated herein by reference.
For the purposes of the Philippine Data Privacy Act of 2012, pilotos is the data controller responsible for your personal data collected through the pilotos platform. As data controller, pilotos determines the purposes and means of processing your personal information.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, you may contact our Data Protection Officer (DPO) at the contact details provided in Section 14 of this policy.
pilotos collects personal data from you in the following ways: directly when you register an account, make a deposit, or contact our support team; automatically when you use the Platform; and from third parties such as payment processors and identity verification providers.
Note on Sensitive Personal Information: pilotos may collect government-issued ID numbers and biometric data (such as facial images) solely for the purpose of identity verification as required by our regulatory obligations. This sensitive personal information is handled with the highest level of care and is not used for any other purpose.
pilotos uses the personal data we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Name, email, mobile number, date of birth, address |
| Identity verification (KYC/AML) | Government ID, selfie, proof of address, source of funds |
| Processing deposits and withdrawals | Payment method details, transaction history |
| Providing gaming services | Account data, betting history, game preferences |
| Customer support | Account data, communication history |
| Fraud prevention and security | IP address, device data, behavioral patterns |
| Responsible gaming compliance | Betting history, deposit patterns, self-exclusion status |
| Marketing communications (with consent) | Email, mobile number, game preferences |
| Regulatory reporting | Transaction data, identity data, as required by PAGCOR and relevant authorities |
| Platform improvement and analytics | Usage data, device data, aggregated behavioral data |
pilotos processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
pilotos does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:
All third parties with whom pilotos shares personal data are required to handle that data in accordance with applicable data protection laws and our contractual requirements.
pilotos uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support our security and fraud prevention measures. The types of cookies we use include:
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the pilotos platform.
pilotos retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
Specifically:
Upon expiry of the applicable retention period, pilotos will securely delete or anonymize your personal data in accordance with our data disposal procedures.
pilotos implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:
Important: While pilotos takes all reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. pilotos cannot guarantee the absolute security of your data. You are responsible for keeping your pilotos Login credentials confidential and for notifying us immediately of any suspected unauthorized access to your account.
To exercise any of your rights under the Philippine Data Privacy Act of 2012 as described in the Your Rights section above, please contact our Data Protection Officer using the contact details in Section 14. We will respond to your request within thirty (30) days of receipt.
Please note that certain rights are subject to limitations. For example, we may be unable to delete data that we are legally required to retain, or data that is necessary to defend against a legal claim. Where we are unable to fulfill a request, we will explain the reason in our response.
We may need to verify your identity before processing your request. This is to ensure that personal data is not disclosed to, or amended at the request of, an unauthorized person.
The pilotos platform is strictly intended for persons aged 21 years and above. pilotos does not knowingly collect personal data from individuals under the age of 21.
If pilotos becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that information and close the associated account. If you believe that a minor has registered on the pilotos platform, please contact us immediately at the details provided in Section 14.
The pilotos platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies solely to the pilotos platform and does not cover the privacy practices of any third-party websites or services. pilotos is not responsible for the privacy practices or content of any third-party sites.
We encourage you to review the privacy policies of any third-party services you access through or in connection with the pilotos platform.
pilotos reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or regulatory obligations. When material changes are made, we will notify registered players via email or a prominent notice on the pilotos platform.
The date of the most recent revision is indicated at the top of this page. Your continued use of the pilotos platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how pilotos protects your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by pilotos, please contact our Data Protection Officer:
Email: support@pilotos.vip
Live Chat: Available 24/7 via the pilotos platform
Response Time: Within 30 days of receipt of your request, Philippine Standard Time (PST)
You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that pilotos has not handled your personal data in accordance with the Data Privacy Act of 2012.
Now that you know how pilotos protects your privacy, you can enjoy our full range of casino games and sports betting markets with complete peace of mind. GCash and PayMaya deposits accepted. Must be 21 or older to play.