At pilotos, we believe that gaming should always be fun, safe, and within your control. We are committed to providing every Filipino player with the tools, resources, and support needed to play responsibly — because your well-being always comes first.
We do not just say it — we build it into every part of the pilotos experience. Here is what our responsible gaming program looks like in numbers.
Our responsible gaming framework is built on six core principles that guide everything we do at pilotos — from how we design our platform to how we train our support team.
Every pilotos player must be 21 years of age or older. We enforce this through mandatory KYC verification — including government-issued Philippine ID — before any real-money play is permitted. No exceptions, ever.
pilotos puts you in the driver's seat. You can set your own deposit limits, loss limits, and session time reminders directly from your account settings after pilotos Login — no need to contact support.
If you feel you need a break, pilotos offers both temporary cooling-off periods and permanent self-exclusion. Once activated, self-exclusion is immediate and cannot be reversed during the chosen period.
pilotos sends automatic session time reminders so you always know how long you have been playing. These reality checks help you stay aware of your gaming activity and make informed decisions.
Our pilotos customer support team is trained to recognize signs of problem gambling and to respond with empathy and practical guidance. If you reach out for help, you will be heard — not judged.
pilotos strongly encourages parents and guardians to use parental control software to prevent minors from accessing online gambling platforms. We also recommend keeping your pilotos Login credentials private at all times.
pilotos gives you full control over your gaming activity. All of the following tools are available free of charge from your account dashboard after pilotos Login. Activating any limit or exclusion takes effect immediately.
How to access: Log in to your pilotos account → Go to Account Settings → Select "Responsible Gaming" → Choose your preferred tool and set your parameters.
Important: Self-exclusion requests are permanent for the chosen duration. pilotos will not accept requests to reverse a self-exclusion before the period ends, regardless of circumstances.
Set a maximum amount you can deposit into your pilotos account per day, week, or month. Once your limit is reached, no further deposits will be accepted until the period resets. Reducing a limit takes effect immediately; increasing a limit requires a 24-hour cooling-off period.
Cap the total amount you can lose on pilotos within a set time period. This tool helps you stay within your personal budget and prevents chasing losses — one of the most common patterns in problem gambling.
Set a maximum session duration. When your time is up, pilotos will notify you and, if you choose, automatically log you out. You can also enable periodic reality check pop-ups every 30, 60, or 90 minutes.
Take a short break from pilotos for 24 hours, 7 days, or 30 days. During a cooling-off period, you cannot log in or place bets. This is ideal if you feel your gaming is becoming more frequent than you would like.
If you feel you need to stop gambling altogether, pilotos offers permanent self-exclusion. Your account will be closed immediately and you will be blocked from re-registering. This is a serious, irreversible step — and we fully support your decision to take it.
Responsible gaming starts with honest self-reflection. Ask yourself the following questions. If you answer "yes" to two or more, it may be time to use pilotos's player protection tools or seek professional support.
Do you find yourself spending more money on gaming than you originally planned?
Have you ever borrowed money or sold belongings to fund your gambling?
Do you feel restless, irritable, or anxious when you try to cut down or stop gambling?
Have you tried to win back money you have lost by gambling more — also known as "chasing losses"?
Has gambling caused problems in your relationships, work, or studies?
Do you hide your gambling activity from family members or close friends?
If you answered yes to any of these questions, please reach out to our support team or contact a professional helpline. You are not alone, and help is available.
pilotos wants every Filipino player to enjoy our platform as a form of entertainment — not as a source of income or a way to escape problems. Here are some practical tips to keep your gaming healthy.
Decide how much you are comfortable spending before you log in to pilotos. Treat it like a night out — once the budget is gone, the session is over. Never gamble with money you cannot afford to lose.
Step away from the screen regularly. Use pilotos's session time reminders to prompt yourself to take breaks, stretch, and check in with how you are feeling before continuing.
Losing is a normal part of gambling. If you find yourself increasing your bets to recover losses, stop immediately. Chasing losses is one of the clearest warning signs of problem gambling.
Make sure pilotos is just one of many leisure activities in your life. Spend time with family in Manila, Cebu, or Davao, pursue hobbies, and maintain social connections outside of gaming.
Avoid gambling when you are tired, stressed, emotionally upset, or under the influence of alcohol or substances. These states impair judgment and can lead to decisions you may regret.
If you or someone you know is struggling with problem gambling, professional help is available in the Philippines. pilotos encourages all players to reach out without hesitation.
PAGCOR, the regulatory body that oversees licensed gaming operations in the Philippines, has established a comprehensive responsible gaming framework. pilotos operates in alignment with PAGCOR's responsible gaming guidelines, which are designed to protect Filipino players and promote safe gambling practices nationwide.
PAGCOR's responsible gaming program includes player education, self-exclusion registries, and support for problem gamblers. Filipino players are encouraged to familiarize themselves with PAGCOR's responsible gaming resources and to contact PAGCOR directly if they have concerns about a licensed operator's practices.
Our responsible gaming support team is available 24/7 via live chat on the pilotos platform. If you are concerned about your gambling habits, our trained agents can help you activate protection tools or guide you to professional resources. Contact us at support@pilotos.vip
Gamblers Anonymous (GA) is a fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. GA meetings are held across Metro Manila, Cebu, and other major Philippine cities.
The National Center for Mental Health (NCMH) in Mandaluyong City provides mental health services including counseling for behavioral addictions such as problem gambling. The NCMH crisis hotline is available to Filipinos nationwide who need immediate support.
Log in to your pilotos account using your registered credentials via the pilotos Login page.
Navigate to Account Settings from the top-right menu of your pilotos dashboard.
Select the Responsible Gaming tab and choose "Self-Exclusion" from the list of available tools.
Choose your preferred exclusion period: 30 days, 90 days, 6 months, 1 year, or permanent.
Confirm your selection. Your pilotos account will be immediately suspended and you will receive a confirmation email.
If you need additional support, contact our team at support@pilotos.vip — we are here to help, not to judge.
pilotos is here to provide world-class entertainment for Filipino players — slots, bingo, blackjack, and more. Play within your means, use our protection tools, and remember: gaming is most enjoyable when it stays fun. Must be 21 or older to play.